Frequently Asked Questions

For Pakistani users, the primary KYC document is your Computerised National Identity Card (CNIC). You will also need to submit a selfie or liveness verification image matching your CNIC photo. In some cases, proof of address — such as a recent utility bill or bank statement — may also be requested. All documents must be uploaded through the secure verification portal inside your account settings.

No. Each person is permitted to hold exactly one account on r7789. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a breach of our Terms & Conditions and may result in all associated accounts being permanently suspended. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

You must be at least 18 years old to register and play on r7789, or the higher minimum age required by the operator or licence jurisdiction. This is a strict requirement. We verify the age of all users through our KYC process. Any account found to belong to a minor will be immediately suspended. r7789 does not permit underage gambling under any circumstances.

To reset your password, click "Forgot Password?" on the login screen and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. For security, reset links expire after a short window. If you continue to experience issues accessing your account, contact our 24/7 Live Chat support team for assistance.

You can update most contact information — including your phone number and address — directly from your Account Settings page. Some fields, such as your registered name and date of birth, cannot be changed without submitting a formal request and supporting documentation through our support team. This is to maintain account integrity and prevent fraudulent changes to identity information.

r7789 lists a range of payment references familiar to Pakistani users, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency options such as BTC and USDT. Please note that these are listed as contextual references only — their appearance does not imply affiliation, endorsement, or guaranteed availability. Always check the current Cashier section of your account for live payment options.

Most deposits are credited to your r7789 account instantly or within a few minutes, depending on the payment method selected. Cryptocurrency deposits such as BTC or USDT may require a number of blockchain confirmations before they are credited, which can take longer during periods of high network traffic. If a deposit has not appeared after 30 minutes, contact our support team with your transaction reference number.

To withdraw funds, navigate to the Cashier section of your account and select Withdraw. Choose your preferred payment method, enter the amount, and submit the request. Withdrawals are subject to KYC verification — if your account has not yet been fully verified, you will be prompted to complete this step before the withdrawal can be processed. Ensure there are no active bonus wagering requirements attached to your balance before requesting a withdrawal.

Withdrawal requests may be held for several reasons: pending KYC verification, active bonus wagering requirements that have not been completed, a security review triggered by the transaction amount, or a request for additional source-of-funds documentation. r7789 may contact you via email or Live Chat if additional information is needed. If your withdrawal has been pending for longer than expected, contact our support team directly for a status update.

No. All deposits and withdrawals on r7789 must be made using a payment method registered in your own name. Third-party payment transfers — where the source account belongs to a person other than the registered r7789 account holder — are strictly prohibited. This applies to all payment methods, including mobile wallets and bank transfers. Accounts found to be using third-party payment sources may be restricted pending investigation.

Currency handling on r7789 depends on the payment method selected and the platform's current configuration. Your account balance may be displayed in a base currency, and conversion rates will apply where your local currency differs. Any applicable conversion fees or exchange-rate differences will be reflected in the transaction. For Pakistani Rupee (PKR / Rs) transactions, refer to the Cashier section for live rate information at the time of your transaction.

r7789 offers a broad range of gaming options, including slot games, classic table games such as blackjack and roulette, live dealer casino tables, video poker, and sports betting. The sports betting section covers a wide variety of markets, including cricket, football, and UFC. Pakistani cricket fans will find coverage of domestic and international tournaments, including PSL, T20 series, and ICC events.

r7789's sports betting section covers international cricket including Pakistan national team matches, T20 tournaments, ICC events, and PSL fixtures, subject to market availability at the time of each event. Please note that r7789 has no official affiliation with the PCB, PSL, ICC, or any cricketing body. Sports betting involves financial risk — outcomes are never guaranteed, and all bets should be placed within your pre-set budget limits.

The r7789 live casino streams real-time game sessions hosted by professional dealers, filmed in dedicated studio environments. You can join live roulette, live blackjack, live baccarat, and other live table game variants from your desktop or mobile browser. Bets are placed through the on-screen interface and results are determined by the physical outcome of the live game — no computer-generated outcomes. A stable internet connection is recommended for the best live casino experience.

All slot games on r7789 operate using certified Random Number Generators (RNGs), which ensure that each spin outcome is entirely independent and unpredictable. Game providers integrated into the r7789 platform are required to hold valid certifications from recognised testing laboratories. Published Return to Player (RTP) percentages reflect long-run statistical averages over large sample sizes and do not represent the outcome of any individual session.

Yes. r7789 is fully optimised for mobile play through your device's web browser. The platform's interface adapts to smaller screens without requiring a dedicated app download. This is particularly convenient for Pakistani users who primarily access the internet via smartphone — whether in Karachi, Lahore, Islamabad, or elsewhere. Simply navigate to r7789.cam in your mobile browser and log in as usual for the full platform experience.

A wagering requirement — sometimes called a rollover — specifies how many times you must stake your bonus amount on eligible games before you can withdraw bonus-derived winnings. For example, a bonus with a 30x wagering requirement means you must wager 30 times the bonus value on qualifying games. The specific wagering requirement for each promotion is always stated in that offer's individual terms. Progress towards completing your rollover is visible in your account's Bonus section.

No — not all games contribute equally towards bonus wagering requirements. Slot games typically contribute at 100%, while live casino games, table games such as roulette and blackjack, and certain specialty games may contribute at a reduced percentage or not at all. The exact contribution rates for each game category are stated in the specific terms of each promotion. Always check contribution rates before selecting which games to play with an active bonus.

Your current bonus balance and rollover progress are visible in the Promotions or Bonus section of your r7789 account. This section displays the remaining wagering requirement, the bonus expiry date, and any applicable game restrictions. You can track how close you are to converting your bonus funds into withdrawable real-money balance. If any figures appear unclear, contact Live Chat for a detailed breakdown.

If you request a withdrawal while an active bonus is still pending completion of its wagering requirement, the bonus funds and any associated bonus-derived winnings will typically be forfeited. Only real-money balance not tied to an active bonus may be eligible for withdrawal before rollover completion. Review the specific terms of your active promotion before submitting a withdrawal request to understand the exact impact on your balance.

Yes. When playing with an active bonus, a maximum single-wager limit applies. This is a standard responsible gambling safeguard that also protects the integrity of the bonus system. Placing bets above this limit while a bonus is active may result in the bonus and any associated winnings being voided. The maximum bet amount applicable to your active bonus is stated in the specific promotion terms. Always verify this before placing large wagers.

Generally, only one bonus may be active at a time on r7789. Some promotions are stackable where explicitly stated, but this is the exception rather than the rule. Each promotion is also limited to one claim per player, household, IP address, and verified identity. Attempting to claim multiple bonuses through duplicate accounts or other methods of circumvention is a breach of the Terms & Conditions and may result in account suspension.

r7789 uses SSL/TLS encryption to protect all data transmitted between your device and the platform. Sensitive data — including identity documents and financial information — is encrypted at rest. Access to your account data is restricted to authorised personnel only. We also employ automated fraud-detection systems to monitor for suspicious activity, including login anomalies and unusual transaction patterns. For full details, see our Privacy Policy.

r7789 provides a full suite of responsible gambling tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, temporary cool-off periods, and formal self-exclusion. All tools are available immediately at no cost. Limit reductions take effect instantly; increases require a mandatory cooling-off period. For more detail, visit our Responsible Gambling page.

You can request self-exclusion through your Account Settings under the Responsible Play section, or by contacting our support team directly via 24/7 Live Chat. Self-exclusion can be set for a minimum of 6 months up to 5 years, or permanently. Once active, your account is fully suspended and you cannot re-register during the exclusion period. All marketing communications are stopped immediately. Self-exclusion requests are processed without delay as a priority.

If you suspect unauthorised access to your r7789 account, act immediately: change your password using the "Forgot Password?" function and contact our support team via Live Chat to flag the issue. Our security team will review your account login history and, where evidence of unauthorised access exists, take appropriate protective action including temporarily locking the account. Never share your password or OTP codes with anyone, including people claiming to be r7789 staff.

r7789 does not claim to be licensed, authorised, or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani provincial authority. Online gambling may be restricted under Pakistani law, including the Prevention of Gambling Act 1977. We cannot provide legal advice. Users in Pakistan are individually responsible for determining whether accessing an online gaming platform is lawful in their specific circumstances. We encourage all users to seek independent legal guidance where needed.

If gambling is causing financial stress, relationship problems, or emotional distress, please reach out for support. Contact r7789's support team at any time via Live Chat to request a self-exclusion or deposit limit immediately. We also encourage you to speak with a licensed mental health professional or counsellor in your city. Community-based support services are available through local health centres in major Pakistani cities including Karachi, Lahore, Islamabad, and Rawalpindi. Please visit our Responsible Gambling page for further guidance.